Privacy Policy

Who we are

Maid in Bournville is a cleaning company operating in Bournville and the surrounding areas of South Birmingham. Our full registered contact details will be published here once confirmed.

What we collect

When you send a booking request or enquiry we collect the details you provide: your name, email address, phone number, property address and postcode, information about your property and cleaning requirements, and your preferred dates and times.

We also store a hashed, non-identifying record of the network address used to submit forms, purely to limit spam and abuse.

Why we use it

We use your information to respond to your enquiry, arrange and deliver the cleaning service you have asked for, and keep a record of our arrangements with you. We do not sell your data and we do not use it for advertising.

How long we keep it

We keep enquiry and booking records for as long as needed to provide our service and meet our legal and accounting obligations. You can ask us to delete your details at any time.

Your rights

Under UK GDPR you have the right to access the personal data we hold about you, ask us to correct it, ask us to delete it, and object to certain uses. To exercise any of these rights, contact us using the details on our contact page.

If you are unhappy with how we handle your data you can complain to the Information Commissioner's Office (ICO).

Security

Enquiry and booking data is stored in a secured database with access restricted to authorised staff only.